Browsing Estudios de Administración by Author "Barra V., Cristóbal"
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Relationship between the dimensions of service quality and satisfaction: an analysis of the hygienic and satisfactory components
Torres M., Eduardo; Manzur M., Enrique; Hidalgo C., Pedro; Barra V., Cristóbal. Estudios de Administración; Vol 15 No 1 (2008): (January-June); 65-92 -
Relationship between the dimensions of service quality and satisfaction: an analysis of the hygienic and satisfactory components
Torres M., Eduardo; Manzur M., Enrique; Hidalgo C., Pedro; Barra V., Cristóbal. Estudios de Administración; Vol. 15 No. 1 (2008): (January-June); 65-92