Browsing Estudios de Administración by Author "Gutiérrez, Alejandra"
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The role of expectations and desires in customer satisfaction: a structural equation modeling application
Olavarrieta, Sergio; Gutiérrez, Alejandra; Zárate, Aracelly. Estudios de Administración; Vol 6 No 1 (1999): (January-June); 51-78 -
The role of expectations and desires in customer satisfaction: a structural equation modeling application
Olavarrieta, Sergio; Gutiérrez, Alejandra; Zárate, Aracelly. Estudios de Administración; Vol. 6 No. 1 (1999): (January-June); 51-78