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A SURVEY ABOUT CLIENT ORIENTATION AND WAYFINDING IN CHILEAN HOSPITALS

Percepción de la señalización y orientación espacial de los usuarios de tres complejos hospitalarios de Santiago, Chile.

dc.contributoren-US
dc.contributorCONICYTes-ES
dc.creatorMora, Rodrigo; Universidad Diego Portales
dc.creatorOats, Amalia; Escuela de Arquitectura, Universidad Diego Portales
dc.creatorMarziano, Pia
dc.date2014-11-12
dc.date.accessioned2019-11-11T18:26:43Z
dc.date.available2019-11-11T18:26:43Z
dc.identifierhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/view/3336
dc.identifier.urihttps://revistaschilenas.uchile.cl/handle/2250/110794
dc.descriptionBackground: Sense of orientation in hospitals can be tricky considering the large extension of buildings and the inadequate signage. Aim: To report some of the findings of a larger research project on wayfinding and patient navigation in Chilean hospitals. Material and methods: Five hundred nine hospital users waiting for attention in three hospitals were contacted and asked to answer a survey that lasted 10 minutes, about wayfinding and sense of orientation within the hospital. Results: Users declared to have a good opinion of existing signage in the three hospitals analyzed as well as their architectural organization in terms of their capacity to orient people. However, the vast majority of users asked for directions to navigate within the hospital to staff and medical personnel. Conclusions: Patient navigation problems are imposing a great "hidden" cost to hospitals management due to missed appointments.en-US
dc.descriptionBackground: Sense of orientation in hospitals can be tricky considering the large extension of buildings and the inadequate signage. Aim: To report some of the findings of a larger research project on wayfinding and patient navigation in Chilean hospitals. Material and methods: Five hundred nine hospital users waiting for attention in three hospitals were contacted and asked to answer a survey that lasted 10 minutes, about wayfinding and sense of orientation within the hospital. Results: Users declared to have a good opinion of existing signage in the three hospitals analyzed as well as their architectural organization in terms of their capacity to orient people. However, the vast majority of users asked for directions to navigate within the hospital to staff and medical personnel. Conclusions: Patient navigation problems are imposing a great "hidden" cost to hospitals management due to missed appointments.es-ES
dc.formatapplication/unknown
dc.languagespa
dc.publisherRevista Médica de Chilees-ES
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/view/3336/522
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/12724
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/15601
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/13101
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/13102
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/13188
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/15602
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/15830
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/16849
dc.relationhttp://www.revistamedicadechile.cl/ojs/index.php/rmedica/article/downloadSuppFile/3336/16851
dc.sourceRevista Médica de Chile; Vol. 142, núm. 10 (2014): OCTUBRE 2014es-ES
dc.source0034-9887
dc.subjectHospitals; Orientation; Patient navigationen-US
dc.subjectHospitals; Orientation; Patient navigationes-ES
dc.titleA SURVEY ABOUT CLIENT ORIENTATION AND WAYFINDING IN CHILEAN HOSPITALSen-US
dc.titlePercepción de la señalización y orientación espacial de los usuarios de tres complejos hospitalarios de Santiago, Chile.es-ES
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typees-ES


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