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The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

dc.creatorMalagas, Konstantinos
dc.creatorKourousis, Kyriakos
dc.creatorBaxter, Glenn
dc.creatorNikitakos, Nikitas
dc.creatorGritzalis, Stefanos
dc.date2013-03-01
dc.identifierhttps://www.jotmi.org/index.php/GT/article/view/art306
dc.identifier10.4067/S0718-27242013000200006
dc.descriptionThis study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identifed, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identifed / determined, which provides signifcant insight into the key factors, defciencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identifcation of the weak and strong points of similar change projects.en-US
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dc.formattext/plain
dc.languageeng
dc.publisherFacultad de Economía y Negocios, Universidad Alberto Hurtadoen-US
dc.relationhttps://www.jotmi.org/index.php/GT/article/view/art306/759
dc.relationhttps://www.jotmi.org/index.php/GT/article/view/art306/1215
dc.relationhttps://www.jotmi.org/index.php/GT/article/view/art306/1217
dc.rightsCopyright (c) 2013 Journal of Technology Management & Innovationen-US
dc.rightshttps://creativecommons.org/licenses/by-sa/4.0en-US
dc.sourceJournal of Technology Management & Innovation; Vol. 8 No. 2 (2013); 74-83en-US
dc.sourceJournal of Technology Management & Innovation; Vol. 8 Núm. 2 (2013); 74-83es-ES
dc.source0718-2724
dc.subjectchange managementen-US
dc.subjectorganizational changeen-US
dc.subjecte-ticketen-US
dc.subjecte-servicesen-US
dc.subjectairlines.en-US
dc.titleThe Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Projecten-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typeArtículo revisado por paresen-US


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