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An exploration of card payment services in Mexico: A managerial and customer perspective

Author
Adewale Olaleye, Sunday

Nuhu, Nuraddeen

Gallindo, Erika

Full text
https://www.jotmi.org/index.php/GT/article/view/3982
10.4067/S0718-27242022000400014
Abstract
This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Our findings show the direct and indirect determinants of card payment use and establish the interaction effects of trust and card payment advancement through gender. Consequently, this study moves the emerging mobile card payments literature forward by providing significant managerial, theoretical, and empirical contributions and assuaging feelings of distrust towards card payment services.
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Discipline
Artes, Arquitectura y UrbanismoCiencias Agrarias, Forestales y VeterinariasCiencias Exactas y NaturalesCiencias SocialesDerechoEconomía y AdministraciónFilosofía y HumanidadesIngenieríaMedicinaMultidisciplinarias
Institutions
Universidad de ChileUniversidad Católica de ChileUniversidad de Santiago de ChileUniversidad de ConcepciónUniversidad Austral de ChileUniversidad Católica de ValparaísoUniversidad del Bio BioUniversidad de ValparaísoUniversidad Católica del Nortemore

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