Browsing Revista Estudios de Políticas Públicas by Subject "Satisfacción, Calidad Percibida, Servicio Público"
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A proposal to measure perceived quality and image and their effect on user’s satisfaction in public institutions: A PLS-SEM approach, applied to a municipality in Chile
Journal Studies of Public Policy; Vol. 5 No. 1 (2019): diciembre 2018 - junio 2019; 33-49.