| dc.creator | Restrepo-Morales, Jorge Aníbal | |
| dc.creator | Valencia-Cárdenas, Marisol | |
| dc.creator | López Cadavid, Diego Alejandro | |
| dc.date | 2024-07-11 | |
| dc.date.accessioned | 2025-05-19T19:56:43Z | |
| dc.date.available | 2025-05-19T19:56:43Z | |
| dc.identifier | https://www.jotmi.org/index.php/GT/article/view/4332 | |
| dc.identifier | 10.4067/S0718-27242024000200028 | |
| dc.identifier.uri | https://revistaschilenas.uchile.cl/handle/2250/253075 | |
| dc.description | Customer Satisfaction, Innovation, and Product Quality stands as a cornerstone for micro, small, and medium-sized enterprises (MSMEs) seeking growth, competitiveness, and long-term sustainability. This study delves into the intricacies of Customer Satisfaction, Innovation, and Product Quality's influence on MSME performance within the dynamic Iberoamerican business landscape. Adopting a quantitative research approach, we investigate the relationship between Customer Satisfaction, Innovation, and Product Quality and MSME performance across Iberoamerican. A composite index derived from self-reported data was employed to gauge MSME performance, drawing upon a comprehensive survey of 9,300 Iberoamerican MSMEs. Our findings reveal that factors such as company origin, size, and age significantly impact the level of innovation achievable by MSMEs. Notably, younger, medium-sized companies exhibit a proclivity for higher innovation compared to older firms and micro-enterprises. The study's implications for theory and practice extend to policymakers, business owners, and stakeholders invested in fostering MSME growth and development. | en-US |
| dc.format | application/pdf | |
| dc.language | eng | |
| dc.publisher | Facultad de Economía y Negocios, Universidad Alberto Hurtado | en-US |
| dc.relation | https://www.jotmi.org/index.php/GT/article/view/4332/1546 | |
| dc.rights | Copyright (c) 2024 Journal of Technology Management & Innovation | en-US |
| dc.rights | https://creativecommons.org/licenses/by-sa/4.0 | en-US |
| dc.source | Journal of Technology Management & Innovation; Vol. 19 No. 2 (2024); 28-42 | en-US |
| dc.source | Journal of Technology Management & Innovation; Vol. 19 Núm. 2 (2024); 28-42 | es-ES |
| dc.source | 0718-2724 | |
| dc.subject | innovation | en-US |
| dc.subject | SME performance | en-US |
| dc.subject | innovation strategies | en-US |
| dc.subject | product innovation | en-US |
| dc.subject | research and development. | en-US |
| dc.title | Interplay of Customer Satisfaction, Innovation, and Product Quality: Key Determinants of Company Performance | en-US |
| dc.type | info:eu-repo/semantics/article | |
| dc.type | info:eu-repo/semantics/publishedVersion | |
| dc.type | Artículo revisado por pares | en-US |
