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Key Dimensions That Measure The Digital Maturity Levels Of Small And Medium-Sized Enterprises (SMEs)

dc.creatorvan Tonder, Chante
dc.creatorBossink, Bart
dc.creatorSchachtebeck, Chris
dc.creatorNieuwenhuizen, Cecile
dc.date2024-03-30
dc.date.accessioned2025-05-19T19:56:43Z
dc.date.available2025-05-19T19:56:43Z
dc.identifierhttps://www.jotmi.org/index.php/GT/article/view/4378
dc.identifier10.4067/S0718-27242024000100110
dc.identifier.urihttps://revistaschilenas.uchile.cl/handle/2250/253084
dc.descriptionDigital maturity models are not widely adopted or implemented in business practice, despite the interest in these models. It is unclear which dimensions and parameters are most crucial in measuring the level of digitalization within small and medium-sized enterprises. In this paper, we present a systematic literature review of studies on digital maturity models published from 2011 to 2021. The guiding research question of this study is: Which dimensions are included in digital maturity models to measure the level of digitalization in business models of SMEs? Existing research on the dimensions and parameters included in digital maturity models was reviewed. The review identified nine dimensions: (a) strategy, (b) leadership, (c) culture, (d) organization, (e) people/employees, (f) technology, (g) processes, (h) products, and (i) customers. Additionally, 16 parameters were identified that measure these dimensions. This paper concludes with a discussion of the implications of this review for future research and practice.en-US
dc.formatapplication/pdf
dc.languageeng
dc.publisherFacultad de Economía y Negocios, Universidad Alberto Hurtadoen-US
dc.relationhttps://www.jotmi.org/index.php/GT/article/view/4378/1534
dc.rightsCopyright (c) 2024 Journal of Technology Management & Innovationen-US
dc.rightshttps://creativecommons.org/licenses/by-sa/4.0en-US
dc.sourceJournal of Technology Management & Innovation; Vol. 19 No. 1 (2024): Industria 4.0 en la Pyme: Management & Technology; 110-130en-US
dc.sourceJournal of Technology Management & Innovation; Vol. 19 Núm. 1 (2024): Industria 4.0 en la Pyme: Management & Technology; 110-130es-ES
dc.source0718-2724
dc.subjectdigital maturityen-US
dc.subjectdigital transformationen-US
dc.subjectSMEsen-US
dc.subjectbusiness modellingen-US
dc.titleKey Dimensions That Measure The Digital Maturity Levels Of Small And Medium-Sized Enterprises (SMEs)en-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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